Frequently Asked Questions

We aim to despatch orders of in-stock items within 48 hours (weekends excluded) and will send you an email confirmation within 24 hours of receiving your order detailing an estimated despatch time. Delivery to the UK can take up to 7 business days.
If an item is currently out of stock, please allow up to 15 days for delivery to be completed.

You can still purchase goods from RIZK Media Group even if you would prefer not to do so online. Get in touch with us over the phone on 0141 354 1777 to discuss any potential orders, including your bespoke digital signage requirements.

RIZK Media Group can hire out our products and services for certain ventures such as exhibitions. Get in touch with us by calling 0141 354 1777 or via email at info@rizkmediagroup.com to discuss your digital signage hiring requirements.

It might be possible to arrange for next day delivery in the case of certain digital signage orders depending on the products involved and your location to name just a couple of factors. You can contact us directly on 0141 354 1777 or over email at info@rizkmediagroup.com to further discuss your digital sign delivery requirements.

It is advisable to be at the shipping address you enter at checkout to receive your order from RIZK Media Group. The nature of the digital signage products and services we offer means that our shipments are often large, valuable, and potentially susceptible to weather damage. Therefore, you are unlikely to want to leave the items unattended if you are not home or at any alternate shipping address you listed.

It is possible to request a Saturday delivery of your digital signage order, but the shipping may be subjected to additional costs. You can contact us over the phone on 0141 354 1777 or via email at info@rizkmediagroup.com to discuss any bespoke digital sign delivery requirements.

Trade discounts can be arranged in some cases for RIZK Media Group customers, depending on the nature of the order. To discuss a trade discount, or any digital signage requirements bespoke or otherwise, simply get in touch with us over the phone on 0141 354 1777 or via email at info@rizkmediagroup.com.

It might be possible to add to your order after placing it online. Contact us as soon as possible after placing the order to explain what you would like to add, and we will endeavour to combine with your previous order and shipping details where possible. We can be reached over the phone on 0141 354 1777 or via email at info@rizkmediagroup.com.

RIZK Media Group can deliver and install our products outside the UK in some instances. Our case studies page features a selection of digital signage projects and deliveries completed all around the world.
You can contact us over the phone on 0141 354 1777 or via email at info@rizkmediagroup.com to discuss any international digital signage needs and requirements.

In the case of a product becoming damaged, it might be possible to successfully complete a repair job depending on the nature of the impairment. It is a good idea to take photographic evidence of the damage and send it over to us via email so the RIZK Media Group team can advise accordingly. Our email address is info@rizkmediagroup.com, and we can also be reached over the phone to discuss the potential repairs of damaged goods on 0141 354 1777.